Privacy Policy

Effective Date: August 19, 2024

onDimi (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our clients and their customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our proactive outbound engagement platform.

1. Information We Collect

We collect the following personal information from our clients and their customers:

First Name and Last Name
Email Address
Phone Number
Address
Consent Information (e.g., consent to receive communications via email, SMS, or voice)

2. How We Use Your Information

The personal information we collect is used for the following purposes:

Service Delivery: To facilitate communication between our clients and their customers via email, SMS, and voice. This includes sending account updates, service notifications, and engaging in conversations as requested by our clients.
Consent Management: To ensure that all communications comply with applicable laws and regulations, including the tracking and management of consents provided by customers.
Improvement of Services: To analyze usage data and feedback to improve our platform and services.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell, rent, or share your personal information with any third parties, except when required by law. However, as part of our service, we may use the personal information you provide to communicate with you via:

Email
SMS
Voice calls

These communications are made directly by onDimi or on behalf of our clients, and your information is not disclosed to any third-party entities in the process.

We may share your information in the following situations:

Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Your Choices

You have the following rights regarding your personal information:

Access and Correction: You may access and update your personal information by contacting us directly.
Opt-Out: You can opt out of receiving communications at any time by following the opt-out instructions provided in the communication or by contacting us.
Withdrawal of Consent: You may withdraw your consent to process your personal information at any time, but this may affect our ability to provide you with certain services.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

onDimi
9757 Golden Fountain Dr
Frisco, Texas, 75033
Email: [email protected]